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Refunds and Returns

Here at Mountaineer Soap Company, we're so proud of our products, we offer a full money back guarantee if you are not completely satisfied with the quality of the product you receive.

How To Return Your Products
If you wish to return your unused portion of your product you may do so by sending direct to our head office at 35 Heaven Hill Road
Morgantown, WV 26508.
Refund Policy
If you are not completely satisfied with your purchase, please contact us directly within 30 days for a full refund.
Using our returns policy, you can simply send the unused portion of your product to us.
Email us at or contact us directly using the contact form found here:

How To Cancel Online Purchases
If your purchase has not yet completed, you can simply close the store window.
If your purchase has completed, you should receive a notification of the sale to your listed email address. You can hit reply on that email within 24hrs to request that the order be cancelled and we will issue a full refund within 24hrs. Please allow up to 48hrs for your bank or Paypal to return the funds to your account.
If your order has already shipped, we will attempt to recover from the courier. If your order arrives, please return it using out return policy above.
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